Privacy Policy
How we collect, use, and protect your personal information
Last updated: November 15, 2025
Terra Pulse
Shibuya Scramble Square
2-24-12 Shibuya, Tokyo 150-6139, Japan
Phone: +81 3 6847 2918
Our Commitment to Your Privacy
At Terra Pulse, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We believe in transparency and want you to understand exactly what happens with your data.
By using our website or services, you agree to the practices described in this policy. We encourage you to read this document carefully and contact us if you have any questions.
Information We Collect
Information You Provide Directly
When you interact with our website or contact us, you may provide:
- — Name and contact information through forms or email correspondence
- — Organization details and professional information when requesting services
- — Communication content including messages, questions, and feedback
- — Project requirements and business objectives during consultations
Information Collected Automatically
Our website automatically collects certain information through cookies and analytics:
- — Browser type, device information, and operating system details
- — IP address and general geographic location
- — Pages visited, time spent on site, and navigation patterns
- — Referral sources and links clicked
Legal Basis for Processing
We process your personal data based on: your consent when you submit forms or accept cookies, our legitimate business interests in providing and improving services, contractual necessity when you engage our services, and compliance with legal obligations under applicable privacy laws.
How We Use Your Information
Service Delivery
We use your information to respond to inquiries, provide consultations, deliver marketing infrastructure services, communicate about projects, and fulfill contractual obligations. Your data helps us understand your needs and deliver appropriate solutions.
Website Improvement
Analytics data helps us understand how visitors use our website, identify technical issues, improve user experience, and optimize content relevance. This information guides our decisions about website structure and functionality.
Marketing Communications
With your consent, we may send relevant updates about our services, industry insights, and marketing resources. You can opt out of these communications at any time through unsubscribe links or by contacting us directly.
Data Retention Periods
We retain contact form submissions and correspondence for three years, active project data for the duration of engagement plus five years, analytics data in aggregated form indefinitely, and cookie data according to preferences set in your browser or our cookie management tool.
How We Protect Your Data
Technical Security
We implement encryption for data transmission, secure server infrastructure, regular security audits and updates, access controls and authentication measures, and firewall protection against unauthorized access.
Organizational Measures
Our team follows strict data handling protocols, confidentiality agreements, limited access based on role requirements, regular privacy training, and incident response procedures for potential breaches.
Third-Party Services
We carefully select third-party service providers who meet our security standards, including analytics platforms, email services, and hosting providers. These partners process data only as instructed and under contractual obligations.
Breach Notification
In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours, as required by applicable data protection regulations.
Your Privacy Rights
Right to Access
You can request a copy of the personal data we hold about you. We will provide this information in a commonly used electronic format within 30 days of your request.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request corrections. We will update our records promptly upon verification.
Right to Erasure
You can request deletion of your personal data when it is no longer necessary for the purposes it was collected, you withdraw consent, or there is no legal basis for processing. Some data may need to be retained for legal compliance.
Right to Data Portability
You can request your data in a structured, machine-readable format to transfer to another service provider. This applies to data you provided with consent or for contract performance.
Right to Object
You can object to processing of your personal data for direct marketing purposes at any time. For other processing based on legitimate interests, you can object if you have specific reasons related to your situation.
How to Exercise Your Rights
To exercise any of these rights, contact us using the information provided at the top of this page. We will respond to your request within 30 days and verify your identity before processing. There is no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- — Avoid filling out contact forms, account registrations, or any data-submitting features
- — Disable cookies through your browser settings (see our Cookie Policy for more details)
- — Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
International Data Transfers
As we operate from Tokyo and serve clients worldwide, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website with the updated date clearly displayed. Continued use of our services after changes indicates acceptance.
Contact for Privacy Concerns
If you have questions about this Privacy Policy, concerns about how your data is handled, or wish to file a complaint, please contact us using the information at the top of this page. You also have the right to lodge a complaint with your local data protection authority.